Ridercrew / Rider management
Managing your delivery riders without the WhatsApp group
Managing delivery riders means knowing three things at any moment: which orders each rider has, whether each one was delivered and when, and how much cash he holds and owes. Ridercrew sends each order from the kitchen straight to the rider's phone and logs every step with its time, so the three answers sit on the screen without anyone asking.
From kitchen to rider, step by step
- The kitchen enters the order: three fields, amount, zone and the customer's phone. Returning customers fill their address and landmark on their own.
- The kitchen picks the rider: the system suggests the zone's rider, and the kitchen has the final say.
- The rider gets it on his phone: a link and a PIN, the amount to collect in large type, and call, WhatsApp and map buttons.
- Every tap is timed: picked up, delivered or returned, with time and place logged. If the signal drops, the tap is sent when it is back.
- End of shift: each rider has one number to hand over, and any shortage or overage carries a written reason.
What the owner sees
- What is late: the card changes colour after 25 minutes in the kitchen, 10 minutes ready with nobody taking it, or 45 minutes on the road.
- Where riders are: a live owner map of every rider on shift, while the rider's link is open.
- Each rider's numbers: orders, average delivery time and returns.
- Cash: each rider's balance while he is still out, with fuel and advances recorded.
What is not built yet
Fully automatic dispatch without the kitchen is not built; the system only suggests. Running several branches from one account arrives in March 2027; until then each branch has its own account.
Price
950 EGP a month for up to 3 riders, or 1,500 EGP for up to 6 riders, before 14% VAT, and the first 14 days are free. Pricing details
Read next
- How to settle cash with your riders
- Shift-close sheet and calculator
- For cloud kitchens
- Live rider tracking
Questions owners ask
Does the rider need to install an app?
No. He opens a link and a PIN on any phone. A store app is optional and arrives in March 2027.
Can I keep my current POS?
Yes. Ridercrew runs beside any POS; it does not replace it.
Can a rider see another rider's orders?
No. Each rider sees only his own orders and his own cash.
A short call to look at a night in your kitchen
About 20 minutes on WhatsApp, at a time that suits you. We get to know your kitchen and riders, then show you how a night like yours runs on Ridercrew.
Message us on WhatsApp Or call +20 110 780 7961