Ridercrew / How it works

Ridercrew step by step

From the moment an order is entered to the cash the rider hands over at night, on the real screens.

Same group, same question: how much cash?

And at close you count from the chat and a notebook. Some nights the cash comes up short and nobody remembers why.

طيارين المطبخأحمد، محمود، إسلام، مصطفى، أنت

The group chat, translated: who took the El Narges order, a voice note for an answer, a customer calling for the third time, and at 11:52 pm the kitchen still asking how much cash he has.

Late orders turn red, so you can catch them early

Every order becomes a card on the kitchen screen. Once it runs late it gets a red edge and a minutes-late tag, so the kitchen sees what's behind without anyone asking.

A ticket on the kitchen screen: order #1283 for Lamia, 4 minutes late, grilled chicken rice and mango juice, cash EGP 440, rider Mostafa

The card turns red on its own once an order passes:

25minin the kitchen
10minready, nobody took it
45minon the road

The kitchen board's Preparing and Ready columns: three red cards, order #1283 for Lamia running late, and #1282 and #1285 ready and late

At the door, the rider knows what to collect

The amount is in big type, and if the customer hands over 500 the screen tells him the change. He calls or WhatsApps the customer from the same screen, so he doesn't need to call you to ask.

A rider at a building entrance at night with the order bag and his phone in hand

The rider's screen: order #1281, Fifth Settlement Zone 1, Bldg 38, call, WhatsApp and map buttons, collect EGP 265, if they give 500 give back 235, and the Delivered button

The customer gets a link that says who's bringing it

When the order leaves, you send the customer a link. It opens on any phone and shows how close the order is and which rider is bringing it, with a button to call him. So instead of ringing you a third time, they check the link.

The customer's tracking page: Demo Kitchen, order #1281, your rider is almost there, left with Ahmed at 3:00 pm, a map with your address, and Ahmed is bringing your order with a call button

70 short? See which rider, and why

EGP5,020

An example with 4 riders. Every order shows where it came from, and prepaid or delivery-app orders are marked, so they never count as cash the rider owes.

You type what you received, and any shortage shows against the rider's name with its reason written beside it. The rider sees the same number on his phone.

Amounts in EGP

End-of-night cash count per rider
Rider	Due	Received	Difference
Ahmed Fathy	1,660	1,660	Exact
Mostafa Hassan	1,650	1,620	Short 30miscount
Islam Gamal	1,265	1,225	Short 40fuel
Mahmoud Sayed	445	445	Exact
Total	5,020	4,950	Short 70

The rider counts his notes without seeing what he owes

Mahmoud owed 580 and counted 560. The receipt logs the 20 short with the reason you picked, his dispute sits right under it, and the final call is yours.

The rider's phone, hand over cash: count the cash in your hand, two 200s, one 100, one 50 and one 10, total EGP 560, and the That's what I have button — On the rider's phone, with no amount due shown

Cash handover receipt for Mahmoud Sayed: expected EGP 580, rider counted 560, manager counted 560 (200×2, 100, 50, 10), difference short 20, wrong change given, rider handed over 2:28 pm, manager confirmed 2:30 pm, and an open dispute: the customer got the right change, and my float was all there — The receipt on your phone

Rider bought fuel? It waits for your approval

It reaches you with the receipt photo and how far he drove. Islam drove 32 km, about EGP 20, and is claiming 40, so it's flagged as above expected. Approve it and it comes off what he owes; if not, it stays on him, and he sees the decision on his phone.

Expenses waiting for approval 1: Islam Gamal, fuel EGP 40, with the receipt photo, drove 32 km which is about EGP 20, above expected, and an Approve button — On your phone

On the rider's phone: fuel EGP 40, approved — And on Islam's phone once you approve

Each rider's score out of 10, with the numbers behind it

The score comes from his last 100 orders. Orders that ran late or came back for reasons that weren't his fault, like a slow kitchen, don't count against him, and you can see how many on the "Not counted against him" line.

The owner's page for rider Ahmed Fathy: a score out of 10 over the last 100 orders, a line saying any delay caused by the kitchen never counts against him, and 30-day figures: delivered, average delivery time, km out and back, shift hours, and cash handed over

On any phoneRiders open a link and a PIN on any phone.
No new hardwareAny Android phone or tablet in the kitchen. Printer optional.
Beside your POSKeep the POS you already use.
Signal drops?The tap is saved and sent when it's back.

What restaurant and kitchen owners ask

My riders also carry delivery-app and prepaid orders. Will that break the count?

No. Every order shows where it came from, and prepaid orders are marked so the rider doesn't collect. What each rider owes stays right.

Does it connect to our website or the system we use?

Ridercrew runs beside your current POS or system without replacing it. If you want orders from your website or system to arrive on their own, we build that connection during setup for your system, and confirm what connects and when before you start.

Who owns the data?

You own your data and your customers' data, and the contract has a clear data-protection clause. Rider locations are recorded only during a shift and deleted after 7 days, and you can ask for a copy any time.

How does the trial work?

14 days, no payment. We set up one delivery area and a couple of riders with you, and you run real orders on it. If you stay, you pick a plan.

I have more than one branch.

Each branch is billed on the plan that fits it, and from 3 branches there is Chains at EGP 1,500 a branch.

Start your 14 free days

Add your name, number and how many riders you run. When you send, WhatsApp opens with your details in the message, and we set the trial up with you on your riders.

A question first? Message us on WhatsApp; we reply in under an hour.